Visa, Mastercard, American Express (AMEX), UnionPay, Apple Pay, Google Pay, PayPal, TWINT, Klarna, and Cryptocurrency.

JAN KORBA accepts a comprehensive range of payment methods to accommodate clients worldwide. You may complete your purchase using Visa, Mastercard, American Express (AMEX), UnionPay, Apple Pay, Google Pay, PayPal, TWINT, Klarna, and Cryptocurrency. All transactions are processed securely at checkout.

Yes.

Our bespoke offering begins with a conversation. Each commission is shaped through dialogue between the client and the house, resulting in a piece that cannot be replicated. These creations are true one-of-a-kind works — made to be worn, remembered, and eventually passed down. To enquire about a bespoke commission, please contact us directly.

Yes.

Every JAN KORBA order is prepared with the same care as an in-person boutique experience. Our packaging reflects the calibre of what is inside. If you are purchasing as a gift and require specific presentation, please include a note at checkout or contact us in advance.

Yes.

You can either modify or cancel your order through our client portal or you can contact our client care team as promptly as possible via our contact form, providing your order number. We will do everything within our means to accommodate your request before fulfilment.

Yes.

JAN KORBA ships to select countries across Europe and beyond. All available destinations are confirmed at checkout. Each order is prepared with the attention it deserves before dispatch.

All orders are packaged securely and dispatched with full insurance and tracking. A signature upon delivery is required, ensuring your piece reaches you — and only you — safely.

Typically 2 - 5 days, although delivery timeframes vary by destination and piece. Estimated timelines are provided at checkout. Bespoke and made-to-measure pieces require additional lead time, which will be communicated clearly at the time of commission.

Yes.

Following every placed order, you will receive a confirmation by email. Once your order has been fulfilled and dispatched, a second confirmation including your tracking details will be sent to you.

If you have not received a confirmation within 24 hours of placing your order, please contact our client care team via the contact form on our website, and have your order number ready.

Note that fulfilment may take longer on new product launches. For that, we also invite you to subscribe to our newsletter to remain informed of new collection drops and updates.

Once your order has been fulfilled, you will receive a dispatch confirmation containing your tracking information.

You may also monitor the status of your orders directly within the JAN KORBA client portal under Orders.

Given the nature of our pieces and the limited quantities in which they are released, we encourage clients to reach out before placing an order if there is any uncertainty.

Our client care team is available to guide you. Please refer to our Return & Refund Policy page for full details.

In the rare event that a piece arrives in unsatisfactory condition, please contact us immediately with photographic documentation. We will resolve the matter with the urgency and discretion it warrants.

Yes.

JAN KORBA stands behind the longevity of every creation we release. For servicing, cleaning, or repair enquiries on fine jewellery or Ready To Wear pieces, please contact our client care team directly. We treat after-sales with the same attention as the original purchase.

The JAN KORBA Summer Collection 2026 is set to launch at the end of April.

Subscribers to our newsletter will receive advance notice and, where applicable, early access. We invite you to subscribe via the footer of our website.

JAN KORBA products are available exclusively through our official online boutique at jankorba.com.

Yes.

Every piece is priced consistently across all regions. Please note that select pieces may be limited to a specific region or location, as indicated on the product page.

Subscribe to the JAN KORBA newsletter to receive confidential editorials, new collection announcements, and exclusive invitations to events and fashion shows.

You may also follow us on Instagram, YouTube, and LinkedIn.

No.

You may shop at JAN KORBA without creating an account. However, registering allows you to enjoy the following benefits:

• track your orders and review past purchases;
• request a return directly from your account;
• add sold-out items and pieces you love to your Wishlist;
• preview new collections ahead of public release;
• and save your address and payment details for a faster checkout experience.

You may create an account by registering on the homepage or directly at checkout. Every order placed with your email address will be stored within your account — including those made prior to registration.

The client portal, accessible at clients.jankorba.com, is your personal space within the JAN KORBA house. From there, you may manage your profile, consult your full order history, adjust your account settings, and access your Wishlist — all in one place.

JAN KORBA uses a passwordless, one-time passcode login system. Each time you sign in, a secure code will be sent to your registered email address — ensuring both simplicity and the highest standard of account security.

Your personal information, including your shipping address and contact details, can be updated directly within the client portal under Profile and Settings.

Your full order history is available within the JAN KORBA client portal under Orders.

The Wishlist allows you to save pieces you love — including sold-out items — so you may return to them at your convenience. It is accessible through your account in the client portal.

To request the removal of your account or personal data, please contact our client care team directly. We will process your request in accordance with applicable data protection regulations.

Language and currency preferences can be adjusted via the selector located in the footer of every page. The website is available in English, Deutsch, Français, and Italiano. Currency options vary by region.

You may reach our client care team through the contact form on our Contact page.

For order-related enquiries, please have your order number to hand — this allows us to assist you promptly and precisely.

Our client care team will respond to your enquiry within 24 hours of our next available opening time.

You may unsubscribe from the JAN KORBA newsletter at any time by selecting the unsubscribe link in the footer of any email communication you have received from us.

When you place an order or access your account, your information is protected through Secure Socket Layer (SSL) encryption, which secures your data before transmission. We also take reasonable steps to ensure that any third-party partners to whom data may be transferred maintain an equivalent standard of protection. For full details, please consult our Data Protection Policy.